Cancel your Skinchii Premium subscription
Skinchii Premium is sold by our payment partner Dodo Payments, whether you subscribed on the Skinchii website or in the Skinchii app. You cancel it under Manage subscription. The free Premium week every new account gets needs no cancelling — it ends by itself and nothing is charged.
Premium subscriptions (Dodo Payments)
On the website:
- Open the Premium page on skinchii.fun and sign in with the Skinchii account you subscribed with.
- Choose Manage subscription. This opens your subscription with our payment partner, Dodo Payments.
- Choose Cancel subscription and confirm.
In the app: open Me → Skinchii Premium and tap Manage subscription where it is shown. It opens your subscription with Dodo Payments, where you can cancel.
Your receipt emails from Dodo Payments also explain how to manage or cancel your subscription.
Deleting your Skinchii account also cancels your subscription, so it won't be charged again.
The free Premium week
Every new Skinchii account gets 7 days of Premium features free, with no card. There is nothing to cancel: when the week ends your account moves to the free plan by itself. If you subscribed during the free week, cancel before it ends and you pay nothing.
What happens after you cancel
- Premium stays active until the end of the period you've already paid for, then your account moves to the free plan.
- To avoid being charged for the next period (or when your free week ends), cancel before the renewal date.
- Nothing you've saved is deleted. If you have more items than the free plan allows, they stay in your account, but you can't add new ones of that kind until you're back within the limit.
- Premium-only features lock again (for example longer insights and CSV export); a theme or cat accessory you already picked stays until you change it.
- Everything is still there if you come back to Premium later.
Refunds
- Not happy with Premium? Email Skinchii support within 14 days of a charge, from the email address of your Skinchii account, and we will refund that charge in full through Dodo Payments to the payment method you used (it usually shows within 5–10 business days, depending on your bank).
- After 14 days charges are not refunded, except where the law gives you a right to a refund. Cancelling stops future renewals; it does not refund the current period by itself.
- The free Premium week costs nothing, so there is nothing to refund.
Premium given to you by the Skinchii team (for example as a gift) isn't a subscription, so there is nothing to cancel and you will not be charged.
Need help? Contact support.