Delete your Skinchii account
You can delete your Skinchii account and its data at any time, from the app or — if you can't sign in anymore — by sending us a request. This page applies to the Skinchii app (“Skinchii: Skincare Tracker” on Google Play).
Before you delete:
- Your Premium subscription (through Dodo Payments) is cancelled automatically when you delete your account, so it won’t be charged again. Premium you have already paid for ends with the account.
- Download a copy of your data if you want to keep it: Me → Settings → Data & Backup → Export my data.
- Deletion is permanent. We can't restore a deleted account.
Delete in the app
- Open Skinchii and go to Me → Settings → Data & Backup (also linked from Me → Settings → Account & security).
- Tap Delete my account and read the summary of what will be removed.
- For your security, confirm with your password (or sign in again with Google) if you haven't signed in recently.
- Confirm. Your account and data are deleted and you are signed out on this device.
If the deletion can't be completed straight away (for example because our servers are unreachable), your request is saved and processed automatically within 48 hours. While a request is still waiting you can cancel it from Me → Settings → Data & Backup.
Request deletion without the app
If you no longer have the app or can't sign in, email Skinchii support from the email address of your Skinchii account with the subject “Delete my Skinchii account”. We may ask you to confirm that you own the account; we will never ask for your password. We complete verified requests within 30 days (usually much sooner) and confirm by email.
What is deleted
- Your sign-in account (Firebase Authentication), including your email address and password credentials.
- Your profile and preferences (display name, skin type and concerns, time zone, theme and settings).
- Products, product photos, tags, custom categories and usage history.
- Routines, steps, routine sessions, streaks and reminders.
- Journal entries, progress photos and goals.
- Wishlist items and their photos, and saved articles.
- Notification settings, device push tokens and your notification history.
- Support requests and messages.
- Your subscription records in Skinchii and your checkout records. Your subscription is cancelled with our payment partner Dodo Payments before your account is deleted.
- Your free Premium week record. The one-way keyed hash of your email address described in the Privacy Policy is kept for up to 12 months, so a new account with the same address does not get a second free week.
What we keep, and why
| Record | Why | How long |
|---|---|---|
| The deletion request (your user ID, dates, status and the optional reason you gave) | To show that we honoured your request | 3 years |
| Subscription and payment event records received from Dodo Payments (and, for older accounts, from the app stores) | Accounting, tax and fraud-prevention obligations | 8 years |
| Security audit logs of actions taken by Skinchii team members that reference your user ID | Security and accountability | 2 years |
| App error reports you sent before (no longer linked to your account) | Fixing bugs | Deleted within 90 days of being sent |
| Database backups | Disaster recovery; deleted data is not restored into the live service | Rotated out within 7 days |
| Totals that don't identify you (for example the number of accounts) | Running the service | Not linked to you |
Apple, Google and Dodo Payments keep their own records of your purchases and payments under their privacy policies. Data cached on your phone is removed when you uninstall the app or clear its data.
A website waitlist sign-up is separate from your app account. To remove it, see the waitlist section of our Privacy Policy.
Questions? Contact support or read our Privacy Policy.